Delivery
Having been making, packing and distributing kitchens since 1990, we have developed trusted methods to get what it is you need, to where you need it.
Trusted Methods,
Trusted Partners
Flat-Packed kitchens will be delivered to you by our courier DX.
Goods are packaged with polystyrene and packed in cardboard. Larger orders will be packed onto a pallet. Plinths and Multi Rail will be delivered as a long bundle, again packed in cardboard.
Rigid Kitchens are delivered by TDL, the goods are packed onto a pallet(s) and wrapped in shrink wrap. Again Plinths and Multi Rail will be delivered as a long bundle.
Deliveries FAQs
When will my kitchen be despatched?
Please be aware that the date you see or select at checkout, is not the delivery date but the date the goods will be despatched.
- Orders placed on a Saturday or Sunday will be despatched on the Wednesday at the earliest. This is to allow time for these orders to be processed on the Monday.
- Rigid kitchen orders are despatched in 10 working days.
- Flatpacked kitchen orders are despatched in 2 working days.l
- True handleless kitchen orders are despatched in 10 working days.
- Worktops are despatched in 7 working days.
- Breakfast bar back panels are despatched in 10 working days.
When will my kitchen be delivered?
Please be aware that the date you see or select at checkout, is not the delivery date but the date the goods will be despatched.
- Orders placed on a Saturday or Sunday will be despatched on the Wednesday at the earliest. This is to allow time for these orders to be processed on the Monday.
- Rigid kitchen orders are despatched in 10 working days.
- Flatpacked kitchen orders are despatched in 2 working days.l
- True handleless kitchen orders are despatched in 10 working days.
- Worktops are despatched in 7 working days.
- Breakfast bar back panels are despatched in 10 working days.
How much will delivery cost?
To ensure bulkier, heavier items are delivered with the same care with which we manufacture our kitchens we offer a Premium 2 Man Room of choice delivery service which is chargeable up to a maximum cost of £150 (UK Mainland only).
The 2-man premium service is currently only available in UK Mainland.
Saturday delivery will cost an additional £12.50.
(Available for two-man premium orders only to UK mainland).
Worktop deliveries are free of charge to UK mainland.
Appliance deliveries are free of charge to NI / ROI and UK mainland.
Offshore postcodes will incur additional costs for worktops and appliances.
All kitchen furniture component orders will incur the following Regional Surcharges:
- Grampian & Highlands: £55.00
- Northern Ireland: £55.00
- Republic of Ireland: £85.00
We do deliver to other regions / offshore postcodes for further information please contact customer services at contact@example.com or call 01282786656.
Why is my order split?
In some circumstances your delivery may be split. This can happen when the order includes long items such as profiles, plinths, larder end panels etc. If you are continuing to experience split deliveries, please contact customer services contact@example.com or call 01282786656.
What should I do to report a damaged item?
- Upon delivery it is your responsibility to check the goods, any alleged defect, shortage, fault, or error must be reported within 5 working days, and before the products are used or fitted.
- In the unlikely event of any goods which show sign of Transit Damage, please sign for the delivery as “Damaged” and report to customer service contact@example.com or call 01282786656 within 5 working days.
Can I return my order?
If you wish to return any goods to us, you must email customer services at contact@example.com.
If return is approved, we will send you a return’s note, please be advised that the cost of returning any product will be your responsibility. Only goods which have been approved for return to us, goods which are returned without pre-approval will not be credited and may be disposed of.
Cancellation of a rigid made to order kitchen already in production is not permitted. However, amendments to made to order rigid kitchens can be made if production has not commenced. Any amendments to a made to order rigid kitchen will be subject to an administration fee, 25% of the order value (minimum charge £25)
Tall Unit Deliveries
| Unit | Parcels |
|---|---|
| 300 TALL UNIT WITH PULL-OUT | This product is supplied in 6 Parcels |
| 600 TALL UNIT DOUBLE OVEN | This product is supplied in 3 Parcels |
| 600 TALL UNIT FRIDGE&FREEZER 70/30 | This product is supplied in 3 Parcels |
| 600 TALL UNIT LARDER | This product is supplied in 3 Parcels |
| 600 TALL UNIT OVEN & MICROWAVE | This product is supplied in 3 Parcels |
| 600 TALL UNIT SINGLE OVEN | This product is supplied in 3 Parcels |
| 500 TALL UNIT LARDER | This product is supplied in 3 Parcels |
| 300 TALL UNIT LARDER | This product is supplied in 3 Parcels |
| 800 BASE UNIT 3 DRAWER | This product is supplied in 2 Parcels |
| 600 BASE UNIT 3 DRAWER | This product is supplied in 2 Parcels |
| 500 BASE UNIT 3 DRAWER | This product is supplied in 2 Parcels |
| 150 BASE UNIT WITH PULL-OUT | This product is supplied in 2 Parcels |
| 1000 BASE UNIT BLIND CORNER WITH PULL OUT LEFT | This product is supplied in 2 Parcels |
| 1000 BASE UNIT BLIND CORNER WITH PULL OUT RIGHT | This product is supplied in 2 Parcels |